Frequently Asked Questions

I made a mistake on my shipping address, how do I fix it?

Email whiplash@whiplashmerch.com with the correct address, we will reply with a confirmation.

How do I make a return?

Returns are accepted within 14 days of receipt of merchandise on unopened music or unworn apparel.  For all other return queries please email whiplash@whiplashmerch.com

If I order a Pre-Order item and items that are available now, when will my order ship?

Your order will ship complete when the pre-order item is available. If you'd like to get some items now and also the pre-order item, you'll need to place separate orders.

 

                                                          Christmas Delivery Cut-Off Dates 

DOMESTIC MAIL CLASS/PRODUCT DATE
First-Class Mail® Service Dec. 18
Priority Mail® Service Dec. 19
Priority Mail Express® Service1 Dec. 21
USPS Retail Ground™ Dec. 13

 

 

 

DESTINATION GLOBAL EXPRESS GUARANTEED® SERVICE 2 PRIORITY MAIL EXPRESS INTERNATIONAL® SERVICE PRIORITY MAIL INTERNATIONAL® SERVICE FIRST-CLASS INTERNATIONAL® SERVICE
Africa Dec. 18 Dec. 6 Dec. 1 Dec. 1
Asia / Pacific Rim Dec. 18 Dec. 13 Dec. 6 Dec. 6
Australia / New Zealand Dec. 18 Dec. 13 Dec. 6 Dec. 6
Canada Dec. 20 Dec. 15 Dec. 8 Dec. 6
Caribbean Dec. 20 Dec. 13 Dec. 8 Dec. 6
Central & South America Dec. 19 Dec. 9 Dec. 1 Dec. 1
Mexico Dec. 19 Dec. 13 Dec. 6 Dec. 6
Europe Dec. 19 Dec. 13 Dec. 8 Dec. 6
Middle East Dec. 17 Dec. 13 Dec. 8 Dec. 6

 

                                         UPS Holiday Delivery Schedule PDF